Global Resources. Highly skilled. Knowledgeable. Certified. Responsive. Performance Unmatched.
A skilled team, with multiple certifications from our sourcing “Virtual Bench” knowledgeable technology consultants a hands-on-staff working 24x7x365 that applies managed services to each deployment utilizing robust and proven services programs, that take you from the initial assessment, through a modernization playbook to to deliver our various service offerings that saves our client’s money.
Managed Services Program (MSP)
Z-IMPACT Professional Services ensure the smooth operation of the ecosystem reduce call loads, provide immediate response in the most critical environments to provide continuous 100% availability to exceed the business Service Level Agreement (SLA).
The Response Center is a 24x7x365 call center to maintain a central depository of KPR, resolutions, workarounds and patch management to facilitate rapid response and timely resolution to problem solving events.
Z-IMPACT Hardware Technicians ensure that the ecosystem is maintained to proper standards, regular performed maintenance, coordination of parts replacement and warranty repair is timely in the ecosystem. The technicians oversee auxiliary data center environments and make sure they are operating effectively for the ecosystem’s peak performance.